Q

I want to restore my game data(iOS)
Troubleshooting
Data Transfer

A

Our customer support cannot process the data restoration requests. 

If you have linked your game data to your Bandai Namco ID, you can perform the data transfer by referring to the following procedure.
--------------------
[1] Tap "Transfer" in the Title Screen
[2] Tap "Restore Account"
[3] Read the "Transfer Precautions", and tap "Restore Account"
[4] Log-in with the linked Bandai Namco ID account
--------------------
If you perform data transfer between different OS devices, the Variant Crystals (VC) in your original device will disappear. 

If you are having trouble with performing data transfer, please also check the FAQ below.
【SAOVS】I forgot my Bandai Namco ID and password that I used to set up the 「Data Transfer Settings」 for my game data. Is there any way to check it?

Was this QA useful?
Useful Couldn't resolve even following the steps. Q&A content didn't match Content was outdated Not helpful (Other reasons)
Inquiries

If you can not find possible solutions from FAQ, please send your inquiry from below.

Support Form
Comments・Requests・Support Messages

Please send your messages regarding our network contents via the following form. We will forward them to the relevant department.
We do not provide individual replies, but your messages will be passed on to the appropriate department.

Comments and Requests
Return to FAQ List Page
Return to Customer Support TOP